PSP: Product Support Program
Keep Your Machine Running. Reduce Downtime Risk.
Keep Your Machine Running. Reduce Downtime Risk.
AIS machines are not off-the-shelf equipment, they are custom-built installation systems engineered around your part, your O-Ring, and your process. Because of that, spare parts and wear components are typically built to order to ensure they match the original configuration. In standard ordering situations, replacement parts can take nearly six weeks to manufacture and ship.
The PSP (Product Support Program) helps protect your production schedule by guaranteeing next business day shipment on covered spare parts when you enroll at the time of machine purchase. It’s a proactive way to reduce downtime exposure, simplify planning, and keep your operation moving.
What’s Included
With a one-time enrollment fee at machine purchase, the PSP provides:
• Next Business Day shipment on covered spare parts
• OEM, machine-qualified replacement components
• Coverage includes:
◦ ASP Machines: Mandrel and Stripper Jaws
◦ ISP Machines: Internal Mandrel and Funnel
Why It Matters
The PSP reduces downtime exposure by accelerating replacement of the parts most likely to wear.
• Faster replacement of critical wear components
• Minimizes unplanned machine downtime
• Keeps production moving without waiting weeks for parts
ROI Snapshot
Downtime is expensive. The PSP helps you prevent losses that quickly exceed the cost of enrollment.
• Avoid hours, days, or even weeks of lost production
• Reduce downtime-related scrap and missed shipments
• One avoided outage can pay for the program multiple times
over
Targeted Advantages
Operations / Production
• Maximize uptime during high-volume runs
• Faster recovery keeps production schedules intact
Maintenance
• Immediate access to critical wear parts
• Less troubleshooting, fewer last-minute repairs
Purchasing
• Predictable spare parts costs
• Fewer rush orders and expediting fees
